Audi tops CSI rankings
Every year, the J.D. Power Customer Service Index Study goes out to customers around the country, gathering feedback on the service experience at dealerships. The survey measures satisfaction with:
Within each category, customers rate their experience on a variety of touch points. Thanks to the hard work of everyone in the network, Audi has been steadily climbing the rankings over the last several years, and this year we bested the competition for the first time.